Refund Policy

At Soopay.co, we strive to ensure your satisfaction with our products and services. If you are not entirely satisfied with your purchase, we are here to help. Please read our Refund Policy carefully to understand your rights and the conditions under which a refund may be granted.

1. Eligibility for Refunds

Refunds are considered under the following conditions:

1.1 Digital Products or Services:

Refunds for digital products or services are only available if:

• The product/service was not delivered as described.
• There are technical issues that prevent you from accessing or using the product/service, and we are unable to resolve them.
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1.2 Subscription Services:

For subscription-based services, you may be eligible for a refund if:

• You cancel within 14 days of the initial purchase.
• There has been no usage of the service during this period.

1.3 Incorrect or Faulty Transactions:

If you believe you were charged incorrectly or for a faulty transaction, please contact us immediately at [email protected]. We will investigate and process a refund if necessary.

2. Non-Refundable Items

Certain items are not eligible for a refund, including but not limited to:

• Products or services purchased more than 30 days ago.
• Digital products that have been downloaded or accessed.
• Promotional or discounted items.
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3. Requesting a Refund

To request a refund, please contact us at [email protected] with the following details:

• Your name
• Purchase date and order number
• Reason for the refund request
• Any supporting information or documentation

We will review your request and notify you of the outcome within 7 business days.

4. Refund Process

If your refund request is approved, the following process will apply:

• Refunds will be processed using the original method of payment.
• Depending on your bank or payment provider, it may take 5-10 business days for the refund to reflect in your account.

5. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically. Continued use of our services after any changes indicates your acceptance of the new terms.

6. Contact Us

If you have any questions about our Cookies Policy, please contact us at:

Email: [email protected]

Address: 71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ